Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
To place an order, contact us through any of our listed channels, one of our customer service members will guide you through designs, quotes, & any inquiries you may have. After reaching an agreement we will send you an invoice and you can pay us via bank transfer.
We accept bank transfer only, when you are ready to order we will provide you with our account details.
The total Lead time (production + shipping time) is around 15-25 days however this time does not include any delays or shipping issues, please check our refund policy for any concerns on late shipments.
Our MOQ is 50 units, this applies to every product including all accessories and gear, however flexibility may be provided, please contact us if you wish to request for a lower order quantity.
You can view our full official refund policy on our refund policy page.
Yes, after ordering you can contact us at any time to inquire about your order, if its still in production, we will inform you of such, after it has been shipped we will inform you of its status when asked such as if the order is in dispatch, transit, on the way, reached destination country etc.
Yes, we take the security of your personal information seriously. We use industry standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.