Refund Policy
Last Updated: 29 August 2026
At AscendoSports Trading, we aim to ensure that every order meets the specifications agreed upon with the customer. Because many of our products are customized or made specifically for each customer, different return conditions apply to customized and non-customized products.
1. Customized & Personalized Products
Products that are custom-made or personalized specifically for a customer are generally non-refundable and non-returnable, except where the product is defective, damaged, incorrect, or where a refund or replacement is otherwise required under applicable law.
Customized products may include:
- Custom football kits and teamwear
- Personalized names and numbers
- Custom logos, badges, sponsors, colors, or designs
- Custom martial arts apparel
- Custom basketball uniforms
- Custom bags and other accessories
- Products manufactured specifically according to a customer’s approved specifications
Once the customer has approved the final design, specifications, sizing, quantities, and other relevant details and production has begun, the order generally cannot be cancelled, changed, returned, or refunded due to a change of mind.
This does not affect any rights the customer may have under applicable consumer protection laws.
2. Customer Approval
Customers are responsible for reviewing all provided information before approving an order for production.
This includes:
- Names and spelling
- Numbers
- Logos and sponsors
- Colors and designs
- Sizes
- Quantities
- Product specifications
Once the customer approves these details and production begins, AscendoSports Trading is not responsible for errors that were present in the information or design approved by the customer.
3. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged, or materially different from the approved order, please contact us as soon as reasonably possible after receiving your order.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem
We will review the issue and, where appropriate, provide a replacement, repair, refund, or other suitable remedy, depending on the circumstances and applicable law.
4. Size Issues
For customized products, customers are responsible for selecting the correct sizes using the size information provided before production.
We generally cannot offer a refund or replacement where the correct size was manufactured according to the customer’s approved order but does not fit as expected.
However, if we supplied a size different from the size ordered or approved, please contact us so we can resolve the issue.
5. Color & Product Variations
Minor differences in color, positioning, dimensions, or appearance may occur due to manufacturing processes, different materials, printing methods, lighting, and differences between digital screens and physical products.
Minor variations that do not materially affect the product or differ substantially from the approved specifications will generally not be considered defects.
6. Order Cancellation
If you wish to cancel an order, contact us immediately.
If production has not yet begun, we will review whether cancellation is possible.
Once manufacturing, customization, printing, embroidery, or other production work has begun, customized orders generally cannot be cancelled or refunded unless required by applicable law.
7. Delivery Delays & Events Outside Our Control
Any production, shipping, or delivery dates provided by AscendoSports Trading are estimates unless expressly agreed otherwise in writing.
AscendoSports Trading will not be responsible for delays caused by circumstances outside our reasonable control. These may include, but are not limited to:
- International shipping or courier delays
- Customs inspections, clearance delays, or regulatory procedures
- Carrier or freight-forwarder disruptions
- Flight cancellations or transportation disruptions
- Wars, armed conflicts, civil unrest, or political instability
- Border closures, sanctions, or government restrictions
- Natural disasters or extreme weather
- Strikes or labor disruptions
- Epidemics, pandemics, or public-health restrictions
- Supplier or manufacturing disruptions caused by events outside our reasonable control
- Other force majeure events beyond our reasonable control
Where such an event causes a delay, a delay alone does not automatically entitle the customer to a refund or cancellation, particularly where customized goods have already entered production or have been completed or dispatched.
We will make reasonable efforts to keep the customer informed and to complete or deliver the order as soon as reasonably possible.
Nothing in this section excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
That last sentence is important. It protects you from writing a clause that attempts to override rights customers may legally have.
8. Refund Processing
Where a refund is approved, it will normally be issued to the original payment method where possible.
Processing times may vary depending on the payment provider, bank, or payment method used.
9. Abuse of Returns
AscendoSports Trading reserves the right to investigate return or refund requests where there is reasonable evidence of fraud, misuse, or abuse of the returns process, subject to applicable consumer protection laws.
10. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that customers are entitled to under applicable laws and consumer protection regulations in the State of Qatar.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
11. Contact Us
For refund, return, cancellation, or defective-product enquiries, please contact AscendoSports Trading through the contact details provided on our website.